Services for airlines

Our APG NDC Platform is suitable for all travel agencies (both IATA and non-IATA travel agencies) as it offers a great selection of various suppliers giving you access to endless business possibilities.

There are a lot of non air suppliers on the APG NDC Platform including but not limited to; Presence Assistance tourism, Sixt, CEETIZ, H-Resa etc.

There are currently 24 carriers available on the APG NDC Platform with the possibility of interlining with other unavailable carriers that available carriers interline with.

Carriers that are currently on the APG NDC Platform include the following; Aegean, Air Arabia, AirBaltic, Air France, American Airlines, APG Airlines, Avianca, British Airways, Amirates, Ethiopian Airlines, Finnair, Hawaiian Airlines, Iberia, Indigo, JEJU Air, KLM, Oman Air, Pegasus airlines, Qatar Airlines, Singapore Airlines, Transavia, Trenitalia, Turkish Airlines, Vueling.

The APG NDC Platform gives you advantages in the following,

Financial benefitsFULL CONTENT and COMPETITIVE FARES

• Including promotion
• Without GDS surcharge
• Best fares vs GDS and some consolidators

COMMISSION

• 1% for all tickets issued
• Additional commissions: JEJU Air (1%), Ethiopian Airlines (2%), Insurance (9%)

Aftersales Benefits

You own and can manage your tickets (not the consolidators) Additional functionalities: flight / name change, VOID, refund, etc. for some airlines

ASSISTANCE PROVIDED BY A TRUSTED NETWORK

• Local Support Office
• Head office in France

INVOICING

• Monthly
• CC payment: invoice entitled to the agency
• Prepayment: invoice entitled to APG local. The APG local office will have to invoice the agency.

The APG NDC Platform offers more RBD’s, Flights and Routings giving the agents wider variety without GDS Surcharge. The APG NDC Platform gives the agent the ability to add a service charge while maintaining a lower cost to the clients as compared to adding a service charge to the GDS Surcharge giving the client a cost-effective preference to agents using the APG NDC Platform. The APG NDC Platform also gives the agent direct access to commissions, promotions and campaigns being run by the airlines giving the agent an additional financial advantage.

Usage of the APG NDC Platform is FREE and does not attract any hidden cost.

It's easy to join! All you need to do is sign our platform agreement. The Agreement can be signed through DocuSign (electronic signature) facilitated by your local APG Office.
It only takes between 1 to 3 days to have your login details.

Easy to use

• Available via B2B tool or API, 24/7
• 3 languages: English, Spanish, French
• Possibility to hold a booking
• Multiple FOPs: CC, Prepaid account, BSP/ARC Prepayment to be done on our APG Travel banking account in USD or EUR

• Certificate of Registration (PACRA)
• Certificate of Share Capital (PACRA)
• Tax Clearance Certificate (ZRA)
• Trade Permit (City Council)

Contact our local APG office on email via zambia@apg-ga.com, fill in the APG NDC Platform agreement, make a deposit and you are ready to trade.

NOTE: The APG NDC Platform is available on Pre-Paid terms so you Trade against your Deposit.

APG IET gives you (the travel agent) the facility to issue a much wider range of airlines and flight combinations that would not otherwise be available via your GDS. Using 275 stock to issue your tickets gives you the possibility to access airlines that you cannot sell otherwise i.e;

• Airlines that are not members of local BSP
• Airlines that you do not have Ticketing Authority for.
• Airlines that are not available in the GDS displayed under Flightnumber A1.
• To combine airlines without interline agreements allowing you to issuea single ticket to protect your passengers.

There are currently more than 130 Airlines (Inclusive of all major carriers)that you can issue on GP Stock plus more than 20 Airlines through A1 codesharing. You can view a full list of airlines you can ticket on APG IET by following this link: https://www.apgiet.com/ You can also check thisinformation on your GDS ticketing on: https://www.apgiet.com/gds-ticketing.html

Name changes are strictly forbidden for interline bookings, before andafter issuance of the ticket. Before issuance, a new PNR must be created. After issuance, please contact our helpdesk on: https://www.apgiet.com/contact-us.html for assistance.

When the refund is a voluntary refund, you can refund the ticket via your GDS. The refund amount will be an amount equal to the fare paid (minus values for any used segments), less any applicable service charges as detailed in the operating airline fare rules. Penalties are collected as per CP taxes. When the refund is an involuntary refund, APG will refund the ticket via a RAF in BSPlink. The refund amount will equal the fare paid, or in the case of a partly used ticket, will be the difference between the fare paid and the fare used.

For a voluntary exchange, you may collect the penalties and display under the code XP. For an involuntary exchange, you may reissue with no ADC in the same booking class, on the same route and put the information about the cancelled flights into the Endo box. If the same booking class is not available, please contact the helpdesk on: https://www.apgiet.com/contact-us.html

In such cases the operating carrier is responsible for re-protecting the passenger on an alternative flight and is responsible for any expenses incurred by the passenger as a result of the change plus compensation amounts due under EU law. In the event that the passenger opts not to accept the alternative flights offered, you can apply for a full refund of the ticket for your passenger via APG.

In the event that the passenger is notified of the change of flight before departure, you can reissue the ticket via your GDS with no fee. In the event that the passenger has already used the first sector of his ticket, the operating carrier is responsible for re-issuing the ticket.

All unused tickets will be refunded by APG. The request has to be sent through RAF in BSPLink

APG has an insurance to cover denied boarding cases. If your passenger is denied boarding because of a technical issue, the insurance covers the difference between the 275 tickets and the new one bought up to EUR 125. Of course the 275 ticket is also fully refundable. This insurance is free, andall passengers holding a 275 ticket are automatically covered by the insurance. For further information on the insurance please visit https://www.apgiet.com/denied-boarding8203-insurance.html

APG's policy is to apply fees per ADM and not per ticket. For any ADM issued, APG applies a EUR 10.00 fee per ADM

Yes, we do. Some operating airlines don't support this so you may receivean error message but if so then reissue but in the majority of the cases, revalidation is accepted.

With APG IET tickets, online check-in is not normally possible. In suchcases, please check in at the airport.

Please contact your local APG office who will request certain information from you to get you up and running with APG IET.

For such requests, please contact the operating airline directly. If you area passenger, please contact the travel agent who booked your ticket who can contact the airline with your request.

Passengers should contact the travel agent from whom they purchased their APG IET ticket for any queries.

APG IET accepts most forms of payments although certain forms of payment are restricted in certain countries. Please refer to the profile page of your BSP to check payment methods accepted in your BSP.

Code share flights can only be issued via GP where both the operating and the marketing carrier have interline with GP. Your GDS will always display if a flight is operated as a code share flight.

In case of combination of 2 airlines, through check-in is only possible if both carriers have a baggage agreement between them. If not your passengers will have to check-in at the airport for the next flight.

In case of a schedule change of more than 3 hours, if the new schedule is not convenient for your passengers, you can choose a new flight operated by the same original airline, for the same route and in the same fare. If the same booking class/fare is not available, the fare difference must be collected. Only the exchange fees are waived.

Be careful with all your bookings, because all inactive segments (with HX,UN, UC, NO, SC, TK, US, PN, WL or WK status) in a PNR must be removed before the departure of the flight. Many operating airlines are issuing ADMs or blocking the access to GDS to the agents not respecting this rule.